Frequently Asked Questions

Are your products vegan and cruelty-free?

Yes. Our ingredients and finished products are all 100% vegan and cruelty-free. See our certifications.

Are your products natural?

We use natural and naturally-derived ingredients. Sometimes it's not possible for a product to be 100% natural due to the need for safe preservatives, and because we choose high-performance nature-identical ingredients. 

What are the delivery options?

We send all orders via Royal Mail's Signed For service. Please note that we are unable to add delivery instructions to orders because a signature is required.

We despatch online orders placed before 3pm on the same day. Orders placed after 3pm on weekdays, on Saturdays, Sundays and UK public holidays are processed the next business day. 

See our Delivery Information page for full details on postage rates.

Can I return or exchange a product?

You can return products to us unopened, unused and with their original packaging within calendar 14 days from the day after you receive your order. Please note that we do not accept returns of used products due to reasons of hygiene, health and safety.

Find out more about how to return or exchange unopened products.

Is your packaging recyclable?

Yes. We use glass bottles and jars for all of our products. The pumps and droppers can be recycled.

Our delivery packaging is fully recyclable and compostable. 

Can I get free samples?

Our Unearthed Trial Sizes let you try a selection of products from our full range to help you decide what products work best for your skin.

Please note that we do not offer free samples and will not respond to requests for freebies.

Where are your products manufactured?

All Guiltless Skin products are made and bottled in the UK. We make everything ourselves and do not outsource any part of the production process to third parties.

Are your products safe?

Yes. In line with the EU Cosmetics Directive, all our products have undergone a safety assessment by qualified assessors. Our water-based products have been appropriately tested in a laboratory.

I need a question answered

We'd be happy to help! Get in touch.