Returns & Exchanges

Returns

We understand that sometimes you may change your mind after purchase.

You can return products to us unopened, unused and with their original packaging within calendar 14 days from the day after you receive your order. Please note that we do not accept returns of used products due to reasons of hygiene, health and safety.

Please complete the form below quoting your order number. 

Exchanges

We can only replace items if they are damaged or faulty. Please complete the form below quoting your order number. 

 

Our procedure

Upon receiving your message, we will send you instructions on how to return the product to us.

We will notify you once your return is received and inspected. A refund will automatically be applied to your original payment method. We will not provide a refund if the products show any signs of use.

Please note that cleansers need to be returned with unused and unopened face cloths. If face cloths are not returned or show any signs of use, we will deduct £3 per item from your refund.